INTRODUCTION

This Privacy Policy applies to www.michellefuehrer.com (“Site”) owned and operated by Facilitating Change for Life Pty Ltd [ABN 75 662 447 716]. It outlines how we collect, use, store, and disclose your personal and sensitive information in compliance with:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles (APPs)
• The Health Records and Information Privacy Act 2002 (NSW)
• Applicable international privacy laws including GDPR (EU/UK) and CCPA (California) where relevant

By accessing our services or this Site, you consent to this Policy and our handling of your data as described herein.

WHAT WE COLLECT

We may collect the following types of personal and sensitive information:

• Identity & Contact: Name, address, phone, email, DOB
• Health Information: Emotional state, health goals, intake forms
• Transactional: Payment and booking details (via Airwallex, Kajabi, WooCommerce)
• Session Content: Notes from hypnotherapy, coaching or nutrition sessions
• Website Data: IP address, browser/device data, cookies, analytics (Google/Facebook Pixel)
• Program Participation: Information from course sign-ups, downloads, questionnaires

HOW WE COLLECT INFORMATION

We collect information:

• Directly: via intake forms, bookings, sessions, or emails
• Automatically: via cookies and analytics tools on our website
• From third parties: payment processors, CRM platforms, referral sources, workflow automation tools

PURPOSE OF COLLECTION

We use your information to:

• Deliver hypnotherapy, carnivore coaching, trauma-informed therapy, and other wellbeing or educational programs offered now or in future
• Process bookings and payments
• Deliver online programs and meditations or hypnosis recordings
• Maintain client records and correspondence
• Comply with legal, tax, and record-keeping obligations
• Conduct analytics to improve services

We do not sell or trade your information.

INTERNATIONAL CLIENTS & DATA STORAGE

Your information may be transferred and stored in Australia or other jurisdictions where we or our third-party providers operate (e.g., United States). We take reasonable steps to ensure that overseas recipients comply with Australian privacy standards (APP 8) or international standards (GDPR, CCPA).

CONFIDENTIALITY & DISCLOSURE

All client information is kept confidential unless:

• Disclosure is legally required (e.g., risk of harm, subpoena)
• You provide written consent
• Required for payment or platform administration

STORAGE & SECURITY

We store your information using secure, cloud-based platforms that include:

• Microsoft 365 (email, documents, and Teams for online sessions)
• Zoho One (client records and CRM)
• Kajabi (program delivery)
• Linktree (program sign-up integration)
• WooCommerce (e-commerce order processing)
• Airwallex (payment processing)
• Zapier (workflow automation between platforms)

These services employ password protection, encryption, and industry-standard security protocols. Where applicable, we use two-factor authentication and restrict access to authorised personnel only.

Paper-based records (if any) are stored securely in locked facilities.

Some information may be stored or processed by third-party providers located outside Australia. In such cases, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or equivalent international privacy standards.

COOKIES & ANALYTICS

Our Site uses cookies and tracking tools to improve functionality and user experience. You can opt out via your browser or device settings.

YOUR RIGHTS

You may request:

• Access to your information
• Corrections or updates
• To withdraw consent or unsubscribe from communications
• Deletion (where legally permissible)

To exercise these rights, email: engage@michellefuehrer.com

CHILDREN’S PRIVACY

We do not collect data from individuals under 18 without guardian consent. Services to minors require parental approval.

RETENTION & DELETION

We retain client records:

• 7 years from the last contact
• Or until age 25 if the client was a minor

After this period, data is securely destroyed.

DATA BREACHES

In case of a serious breach likely to cause harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

THIRD-PARTY PROVIDERS

We may share or interact with trusted providers to help operate our services and improve user experience. These include:

• CRM (Zoho)
• Video platforms (Microsoft Teams, Zoom)
• Payment and billing (Airwallex)
• Program delivery (Kajabi)
• Website and e-commerce (WooCommerce)
• Workflow automation (Zapier)
• Hosting & analytics (Google, Meta/Facebook, YouTube, LinkedIn)
• Social media engagement (Facebook, Instagram, YouTube, LinkedIn)

If you interact with us via social media platforms or view embedded content (e.g. videos or posts), those third-party services may collect data about you via cookies or tracking technologies, and their use of your data is governed by their own privacy policies.

Note: Zapier does not permanently store personal data — it facilitates secure data transfers between approved platforms.

COMPLAINTS

To make a complaint, email: engage@michellefuehrer.com

We aim to respond within 30 days. If unresolved, contact the OAIC: www.oaic.gov.au

UPDATES

We may update this Privacy Policy periodically. Please check back regularly. Major changes will be announced on our website.

INTERNATIONAL USER RIGHTS (GDPR & CCPA COMPLIANCE)

If you are located in the European Union (EU), United Kingdom (UK), or California (USA), you may have additional rights under applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

What This Means for You

We are an Australian-based business. However, because our website and services may be accessed globally, we strive to meet the privacy expectations of international users.

We only collect personal information that is necessary to provide services, process bookings or payments, respond to inquiries, deliver programs, or improve our offerings.

Legal Grounds for Processing (GDPR)

If you are in the EU or UK, we rely on one or more of the following legal bases to collect and process your data:

• Your consent (e.g. when you subscribe or fill out a form)
• The necessity to perform a contract (e.g. to deliver services you purchase)
• Legal obligations (e.g. tax or invoicing)
• Our legitimate interest in improving our services or communicating with users

Your Rights (GDPR & UK GDPR)

• Access your personal information
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability (receive your data in a transferable format)
• Lodge a complaint with your local Data Protection Authority

Your Rights (CCPA – California, USA)

• Know what personal information we collect and how we use it
• Request access to your personal data
• Request deletion of your data
• Opt out of the sale of your data (Note: we do not sell personal data)

To exercise any of these rights, please email us at: engage@michellefuehrer.com

International Data Transfers

If we transfer your data outside your country (e.g. to Australia, or to cloud-based providers in the US or Europe), we take reasonable steps to ensure that your personal data receives appropriate protection in line with applicable privacy laws.